Rewards Program

How do I sign up for the rewards program?

Create an account by visiting here and enter your name, email, and password. It’s free to join and you'll be able to start earning points. If you currently have an account, you’ve already been enrolled in our rewards program.

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!       
                                                                                           

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Please contact customer service at  service@bluenoteeurope.com and our team will be happy to assist you with merging your accounts.


Does it cost anything to begin earning points?

Sign up is 100% free, and it will never cost you anything to earn points. 


How do I redeem my points?

You will be able to see your reward balance by logging on to your account. Your reward balance will also appear during the checkout process, and you will have the opportunity to redeem points then, or save them for a later purchase!


How do points convert to dollars?

Earn 1 point for every $1 you spend in our store. 100 points will unlock a $10 coupon, 250 points, a $25 coupon and 500 points a $50 coupon. 


Is there a limit to how many points I can earn?

There is no limit to earning points. 


Do points ever expire?

Points will expire after 1 year of no purchase. 


Why didn't I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, please contact us at service@bluenoteeurope.com to help apply your points to your account. Please note you also won’t receive points if you returned your purchase or your purchase is canceled for any reason. 


I received an error message when referring friends through the email referral box. What went wrong?

We are sorry that happened to you! There may have been a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  
If you are still having problems using the email referrals we recommend sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our service@bluenoteeurope.com if you need further assistance.


I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends! Please note, referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.